Refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.

Returns

We accept returns within 30 days of delivery. To be eligible for a return:

• Items must be unused, unworn, and in the same condition you received them

• Items must be in their original packaging

• A proof of purchase is required

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

• Digital products or downloadable items

• Customized or personalized products

• Gift cards

• Items marked as Final Sale

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Provide clear photos and your order number so we can resolve the issue quickly. Once confirmed, we will offer a replacement or a full refund at no extra cost.

Refunds

Once your return is received and inspected:

• You will be notified of the approval or rejection of your refund

• Approved refunds will be processed within 5–10 business days

• Refunds will be issued to the original payment method

Shipping costs are non-refundable unless the return is due to our error.

Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank or payment provider first

• Processing times may vary depending on your payment method

• Contact us if the issue persists

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable shipping service

• We are not responsible for items lost during return shipment

Order Cancellations

Orders can be canceled within 24 hours of purchase if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with your order details.

Policy Updates

We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting on our store.

Contact Us

If you have any questions about this policy, please contact us:

Email: [your store email]
Store Name: Amka